FAQ

Here is a dedicated FAQ grouping together information for all the sails in the LeïShop collection, to guide you in your choice of sail.

About the Sails

1. Is the veil opaque?

- Premium Jersey and Premium Frisé Jersey : Yes, these veils are completely opaque and offer excellent coverage.
- Satin Frisé with Rhinestones : Yes, this satin veil also ensures total opacity, while adding an elegant touch with the rhinestones.
- Luxury Crepe : Yes, even in light tones, it is completely opaque and guarantees complete coverage.

2. Is it easy to put on?

- Premium Jersey and Premium Frisé Jersey : Their elastic and fluid texture allows for an easy and quick adjustment, perfect for active women.
- Satin Frisé with Rhinestones : Thanks to its satiny and slightly stretchy texture, it drapes easily while staying in place.
- Luxury Crepe : With its natural fluidity, this veil drapes effortlessly around the face and shoulders.

3. Does the hijab stay in place and is it comfortable to wear?

- Premium Jersey and Premium Frisé Jersey : Yes, the thick and elastic texture of these veils allows for impeccable support without slipping, while being light and comfortable.
- Satin Rhinestone Curls : Its thick, satiny texture ensures a good hold without slipping, and it remains comfortable for a long day. However, we recommend using a pin, as their satiny texture may tend to slip slightly.
- Luxury Crepe : Thanks to its slightly textured texture, it stays in place without slipping, ideal for prolonged use.

4. Is it suitable for all occasions?

- Premium Jersey and Premium Frisé Jersey : Yes, they are perfect for everyday use or more formal events thanks to their simple elegance.
- Satin Rhinestone Curls : With its touches of rhinestones and satin effect, it is perfect for special occasions while remaining discreet for everyday use.
- Luxury Crepe : This simple and elegant veil can be worn both everyday and for more formal occasions.

5. Is the veil available in several colors?

- All models : Yes, each model is available in a variety of colors to suit all your outfits and desires.

6. Can these veils be used for prayer?

- All models : Yes, their opacity and length make them perfectly suited for prayer.

7. Are they suitable for all seasons?

- Premium Jersey, Rhinestone Satin Frill, and Luxury Crepe : Yes, these veils are lightweight and breathable, ideal for all seasons. They provide freshness in summer and coverage in winter.

8. Are these veils suitable for long or voluminous hair?

- All models : Yes, these veils offer enough space to accommodate long or voluminous hair. A cap underneath is recommended for even more comfort (free cap with any purchase over €50).

9. Do these sails deteriorate quickly?

- All models : No, these veils are made of high-quality materials that ensure long-lasting durability, even with frequent use. The rhinestones on the Frisé Satiné model are also securely attached.

10. How to maintain these sails?

- All styles : We recommend hand or machine washing on a delicate cycle in cold water to preserve the quality of the fabric and details like rhinestones. Tumble drying is not recommended.

11. Do they wrinkle easily?

- Premium Jersey and Premium Frisé Jersey : No, these veils are wrinkle-resistant, ensuring a flawless appearance all day long.
- Satin Rhinestone Frill : Satin resists wrinkles well, but light ironing at low temperature can be done if necessary.
- Luxury Crepe : Crepe fabric is naturally wrinkle resistant, but ironing at a low temperature can be done if necessary.

Orders and Payments

What payment methods do you accept?
We accept several payment methods, including credit cards (Visa, Mastercard), PayPal, as well as other secure solutions according to the needs of our customers.
How do I know if my order has been processed?
Once your order is confirmed, you will receive a confirmation email with all the details of your purchase. If you do not receive it, please check your spam folder or contact our customer service.
Is it possible to modify or cancel my order after placing it?
Unfortunately, no changes are possible after ordering. Please contact us as soon as possible via our contact page for any inquiries.

Shipping and Delivery

What are the shipping times?
Orders are prepared and shipped within 1 to 3 business days. During periods of high demand, delivery times may be slightly longer.
What are the delivery times?
In France and Europe, delivery generally takes 2 to 5 business days, depending on the delivery method chosen. For the French overseas territories, delivery times can vary between 5 and 15 business days depending on the destination.
Which operators do you use?
We work with Colissimo and Mondial Relay to guarantee fast and reliable delivery.
Can I track my order?
Yes, once your order has been shipped, a tracking number will be sent to you by email, allowing you to follow the progress of your package until it is received.
Do you offer express delivery options?
Yes, if exception or special request, an express delivery option is available by contacting us directly on our instagram @leii.shop or our email address leiishop.demande@gmail.com

Returns and exchanges

What is your return policy?
We accept returns within 14 days of receiving your order, provided the items are returned in their original condition, unworn and unwashed. Contact our customer service for the return address.
Are I responsible for return shipping costs?
Yes, return shipping costs are the responsibility of the customer, unless there is an error on our part.